Tech+Support

=Quick Trouble Shooting Tips =

My computer is not working, why?

 * Is the computer plugged in?
 * Is the CPU and monitor properly connected?
 * Are the CPU and monitor turned on?

I can't log in, what's wrong?

 * Make sure you have typed your name and password correctly
 * User names and passwords are case sensitive on the Dell computers! Be sure that the Caps Lock key is not pressed down when logging on!
 * When the student is unable to log on and his/her password and user name is correct, have them delete both the user name and password and type again. Possibly, the last person who used the computer has entered a space in the user name box.
 * There is a single logon for the file server and Internet on the Dell computers. It is no longer necessary to logon to the Internet separately. Users that sit at a Macintosh computer will still need to log on to the file server and Internet separately. Make sure you have checked the staff button on the log in screen
 * Be sure to log off of the Dell computers when you are finished. Because of roaming profiles, when you logon to a machine, everything is mapped to your files. If you forget to log off and someone else sits at that computer, they will have access to your files and they will be unable to save their work to their own server space.

I sent my document to the printer, where is it?

 * Double check to see what printer you sent your document to?
 * Check "print preview" to make sure that you did not send too many pages to the printer? Pictures take a little longer for the printer to process before printing begins.
 * Is the printer turned on?
 * Is there paper in the printer?
 * Is the ethernet/patch cord (the ends look like a phone jack connection, usually green or blue) connected to the printer and to the wall jack?
 * Did you check the printer **Printer Queue**, there may be other documents waiting to print and yours is at the end of the line.
 * When a **student** logs on to the teacher computer any work the student wants printed will be sent to the IT Lab.

**I know I should be saving my work but where should I save it to?**

 * Be sure to save all of your work to the file server. You can access your work via the :H drive or the //My Documents// folder.